All orders are shipped as insured packages from Germany with tracking information. Orders received during Monday - Friday before 12.00 a.m. (Central European Time) are processed on the same business day and orders received after 12.00 a.m. (Central European Time) will be processed the following business day.
Please note that like with everything in life, sometimes things come up which could cause delays in the shipping process. We promise that we will do our best to get these beautiful products to you as soon as possible and will keep you informed should such delays impact your order.
All orders are delivered by DHL. Unfortunately, delivery to PO boxes is not possible.
You will receive an email with tracking details once your order has been shipped. Please contact our customer service (firstname.lastname@example.org) if you have any questions or concerns about your delivery order.
Note: AMELI Zurich is not responsible for lost items once a package has been delivered and/or signed for.
All Swiss orders will be delivered with Swiss Post. Shipping to Switzerland and Liechtenstein is free of charge for a minimum order value of 59 CHF. Orders below this value are subject to shipping costs of 15,90 CHF.
All orders are shipped through Swiss Post. You will receive an email with tracking details once your order has shipped. Please contact our customer service (email@example.com) if you have any questions or concerns about your delivery order.
International orders (shipments outside CH & the EU) may be subject to customs or import duties once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore customers are responsible for potential additional fees and charges. Import duties and taxes may vary from country to country - we recommend you contact your local customs office for more information before placing an order.
Please inspect your order when receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item.