Repairs

We offer a legal warranty period of 2 years from the date of purchase for our bags. The warranty covers defects that can be attributed to possible manufacturing or material faults. In such cases, we offer a free repair of your AMELI product.

Defects resulting from wear and tear, damage, or improper use are not covered by the warranty. The assessment of such cases is at our discretion.

To ensure the longevity of your AMELI product, we offer professional repairs for defects that are no longer covered by the warranty. Our AMELI team or our producer in Italy can handle these repairs. We offer various repair packages ranging from 60 CHF to 220 CHF, covering materials, labor, and shipping. The costs depend on the nature and complexity of the defect. We will be happy to provide you with a custom quote, as the specific costs depend on the item and the defect.

After communicating the customized repair solution for your AMELI product, you can prepare your bag for shipping to our repair workshop as follows:

1. Fill your bag with paper, pack it in the provided dust bag, and place it in a suitably sized box (excluding accessories such as straps, clutches, or removable laptop bags). Please ensure that the bag is not tightly compressed in the box to prevent deformation or marks that cannot be removed during transport.
2. Print the Traveler Document (provided by us) and place it in the laptop compartment of your bag.
3. Print the shipping label (if provided by us), affix it to the box, and drop it off at the nearest post office within 10 days.
   You should have your AMELI back in almost new condition within approximately 4 weeks.

We cover the cost of repairs for defects covered by the legal warranty. The costs for repairs outside of the warranty (e.g., defects not attributable to manufacturing or material faults or if the 2-year warranty has expired) are the responsibility of the buyer. We offer various repair packages from 60 CHF to 220 CHF, covering materials, labor, and return shipping. The costs depend on the nature and complexity of the defect.

The average repair time for an item is 4 weeks. In exceptional cases, repair times may be longer. If this is the case, you will be informed accordingly. If replacement parts are not in stock and need to be sent by the supplier, the repair time may extend beyond 4 weeks. In this case, you will be notified.

The return is at the buyer's risk. This means that AMELI Zurich is not responsible for damaged or lost items being returned. Please provide us with a valid address and regularly track the return status using the tracking number we provide once your repair is completed.