Find here all information on our shipment and return policies.


All orders are shipped as insured packages from Switzerland with tracking information. Orders received during Monday - Friday before 3.00 p.m. (Central European Time) are processed on the same business day and orders received after 3.00 p.m. (Central European Time) will be processed the following business day. 

Please note that like with everything in life, sometimes things come up which could cause delays in the shipping process. We promise that we will do our best to get these beautiful products to you as soon as possible and will keep you informed should such delays impact your order.

You will receive an email with tracking details once your order has been shipped. Please contact our customer service if you have any questions or concerns about your delivery order.

Shipping Costs & Time

Shipping rates vary based on the weight of your order.


Delivery time

Estimated shipping costs (< 2KG)


1-3 days




We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it; it must be unworn and unused, with tags, and in its original packaging. You’ll also need the original receipt or proof of purchase.

You can always contact us for any return question at


Damages and issues

Please inspect your order when receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns for items that were bought on sale or through gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return. If the return was approved, you’ll be automatically refunded to your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.